All faulty apparel items are eligible for return for replacement, refund or credit note within a 90 day period from receiving your purchase.

If you believe your item is faulty please contact us at support@f45store.com and include the following information:

  • Invoice number
  • Description of the issue
  • Photos or videos showing the issue

We cannot accept liability for an item until it has been confirmed as faulty by F45 Store.

If you have any further questions, feedback or concerns you can contact us asupport@f45store.com   



All equipment sold has a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its original intended purpose (this excludes clearance items).

The original intended purpose of this equipment is for personal and/or at home use only. It is not intended for commercial and/or F45 studio use.

If your product turns out to be faulty or damaged, F45 will repair, replace or refund the item; unless (but not limited to):

  • The product has not been used for its original intended purpose
  • Normal wear and tear
  • Cosmetic damages
  • Misuse
  • Incorrect installation/assembly
  • Improper storage
  • Poor maintenance
  • Outside the warranty period
  • Lack of proof of purchase

Unless otherwise specified, all equipment products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products.