1. Programs Account Support Advisors
If you have any questions concerning your order, please contact Programs Account Support Advisors at 1300 936 022 or +612 9557 7488 or via email at customersupport@conceptpartners.com.au. To expedite service, please have your sales order number ready.
2. How your order is received
When you submit an order, it is transmitted securely to our office in an encrypted format.
3. Acknowledgement
When we receive your order, we will email you an order confirmation within 24 hours.
4. Changing or cancelling your order
To change or cancel an order, please contact Programs Account Support Advisors immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.
5. Disclaimer
If you place an order and an item is out of stock the entire order will be held until the items come back into stock. should you wish for your order to be sent and have the missing items shipped later additional freight costs will apply and you will need to contact our customer service team to arrange this.
6. Payment
Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER. If purchasing via PO, an invoice will be emailed.
7. Returns
Please contact our Programs Account Support Advisors at 1300 936 022 or +612 9557 7488 advise them of your return request. A Programs Account Support Advisor will review return options with you. All claims must be made within thirty days of receipt of goods and must include a copy of the original invoice or packing slip.
Items that are not held in inventory and are made-to-order cannot be returned unless defective. If you are not satisfied due to poor quality, please contact our Programs Account Support Advisors.